Terms of Service
By using Localo you agree to these terms. If you do not agree, please do not use the service.
What Localo is
Localo is an online marketplace that helps customers find and request services from independent local providers. Providers are not employees or agents of Localo. The agreement for a service is between the customer and the provider.
Accounts
You must give accurate information and keep your sign-in details secure. You are responsible for activity on your account. We may suspend or close accounts that break these terms or put others at risk.
Bookings
- A booking is a request. It is not confirmed until the provider accepts it.
- Providers choose which requests to accept, and may send a quote for work without a fixed price. A quote you accept is the price for that booking.
- Pending requests do not hold a time slot. Accepted bookings do.
Payment
Localo does not collect, hold or guarantee payment. You and the provider settle payment directly. Prices shown before acceptance are estimates unless the provider has quoted.
Cancellations and no-shows
Our Cancellation policy applies to everyone. Late cancellations and no-shows can be recorded against an account, and repeated ones may lead to a review of the account. Genuine emergencies are treated more leniently.
Providers
Providers must be approved before they appear in search, must describe their services and prices honestly, must hold any licences or insurance the work requires, and must keep their availability up to date. We may remove or suspend a listing that does not meet these standards.
Reviews
Reviews must be honest and based on a real booking. We may remove reviews that are abusive, false, or that break the rules.
Disputes
If something goes wrong, you can report it on the booking. An administrator will look at it and record a decision. Because Localo does not handle payments, a decision is guidance to both sides, not a refund.
Acceptable use
Do not misuse Localo: no fake accounts or reviews, no harassment, no attempts to access other people's data, and no using the service for anything unlawful.
Our responsibility
We work to keep Localo available and accurate, but we do not guarantee that it will be uninterrupted or error-free, and we are not responsible for the work done by providers. Nothing in these terms limits any rights you have under New Zealand consumer law, including the Consumer Guarantees Act where it applies.
Changes and law
We may update these terms and will change the date above when we do. These terms are governed by New Zealand law. See also our Privacy Policy and Contact page.